Beyond Counters: The McDonald’s Open Door Experience

Have you always wondered how your favorite burger and fries were prepared? Do you have food safety questions that you would like to ask? Would you like to have a kitchen tour yourself and see how your meals are cooked? If your answer to all these is a big fat YES, McDonald’s is cordially inviting you to take part of their Open Door program. Any time. Any day.

In their continuing efforts to promote transparency and food safety, global giant McDonald’s have been running this Open Door Program to its customers worldwide since 2013. Donna Tiniques, Project Lead (McDonald’s Qatar) shares: “We are aware that people would like to know where we source the food, how we prepare it. This is the opportunity to properly address their questions. We encourage them to voice out. We are here to answer. It’s an opportunity for transparency.”

“We encourage them to voice out. We are here to answer. It’s an opportunity for transparency”

My friends and I spent the afternoon over the weekend taking part of the Open Door Tour. If I am being completely honest, I wasn’t really that keen as I thought, this is more suitable for kids but hey, an experience is an experience so I’ll take it. I had a kitchen tour at McDonald’s at 30. Why not.

I’d like to share the run down of how our tour went.


Before heading for a kitchen raid, we were asked to sign some documents and cover ourselves up for sanitary purposes. In general, the whole tour will only take 20-30 minutes but it could last for the entire afternoon should you be proactive and open to ask questions. I can vouch that they are ready to answer everything. EVERYTHING.


Pre-tour briefing.

Covering up for sanitary purpose.

Count your Macros

Did you know that McDonald’s has started putting Nutritional information on their labels? In fact, even the tray liner contains all the the information that you might want to know on every item you order. Yes, including that piping hot apple pie! To those who are counting their calorie intake, you got it covered.

Don’t forget to check the label.

248 calories for your Apple Pie favorite.

This is not your typical tray liner.

All the information you need is here. But seriously, did you ever try flipping the liner?

Hand Washing

Do you remember that Happy Birthday song we were taught when we were kids while washing our hands? It does apply even at McDonald’s. They have a strict guildeline on hand wash and yes, it should last 20 seconds!


Storage and Preparation

They make their own ice cubes to lessen the risk of contamination from outside sources.

Vegetables are not only kept fresh but cleaned according to industry standards.

Burgers and Meat

Known globally for its burgers, McDonald’s assures each patty is thoroughly cooked and safe for consumption. To lessen the cases of serving raw patties and similar cases due to human error, they have started using Intelligent grills which determines the patties’ thickness and its corresponding cooking time.

The Intelligent Grill determines the thickness of its patties and adjusts the cooking time accordingly.

Each grill can hold up to 8 perfectly grilled patties at a time.


Ingredients are kept in individual containers.

Gloves are colour coordinated.

Food are kept in a specified temperature to maintain the quality before being served.

Industrial vertical toaster assures that warm bun every single time.

For the French Fies Freak

One of the common questions asked is about the oil and fries preparation. This tour guarantees to answer that all important “oil” question.

Fries are kept inside the dispenser until cooking time.

You might wonder: How often do they change the oil?

This little guy is the key to keep the oil safe and quality standard.

Oil is checked every single time that a batch of food has to be deep fried. Note: Meat and Fries are cooked separately.

Ready for that golden fries?

Temperature controlled area to maintain the fries’ crispiness.


Book your Open Door Tour NOW

You too can have your tour at the nearest McDonald’s branch to you. It is available globally. Head over at McDonalds website (for Qatar: ) and click on Open Door. You just need to key in your information and click submit. They will then contact you for your next available schedule and you’re all set. Easy peasy.

After clicking Open Door at the Homepage, you will be directed to Open Door Kitchen web page.

Key in your information, submit and you’re all set.

Virtual Tour

If your schedule won’t permit you to attend the Open Door personally, the website also offers virtual tour for your convenience. FAQ’s including your concern about the salt usage, washing and oil are addressed here.

Virtual Tour is also available.

Let the cyber kitchen tour begin.

Busting Food Myths

A lot has been said (and exposed) about the fast food industry and most often than not, they are malicious, misaligned and solicits a negative connotation about the brand. While some of the claims are held true, we cannot discount the fact that a lot of them are also smear campaigns from direct competitors. Amidst all these, McDonald’s has taken the initiative to open its doors to its valued consumers not only to promote transparency (and debunk malicious rumors) but to emphasize food safety which is far more valuable than just being transparent.

Most health buffs would always play the “junk food” card towards these fast food chains and yes, they might not be the healthiest options around but I myself enjoy a heap of fries and burger sometimes because it offers convenience. The Open Door tour not only opened me to McDonald’s kitchen literally but more into the fact that I should be a smart, well-informed consumer. Knowing the calories (thanks to the new packaging) in my food would help me make a wiser (and even healthier) decision which one to choose.

Have you been to these Open Door tour yet? How was your experience? I’d like to hear your story.

Kudos to McDonald’s City Center Doha Branch



McDonald's Menu, Reviews, Photos, Location and Info - Zomato



  1. May 16, 2017 / 9:51 am

    I was planning to do the Open door experience too! But thabks to this post, I think I don’t need to spend on taxi to go there! Very informative and reliable informations! Love how you put the videos too!

  2. May 16, 2017 / 11:28 am

    A kitchen tour at McDonalds? Wow that seems like a very unique experience. Every McD fan should do this at least once 🙂

  3. Leand Jude
    May 16, 2017 / 12:11 pm

    YEEEE <3 Nice post. More please 🙂

  4. May 16, 2017 / 12:36 pm

    Great experienced!!!! =)
    It’s good to know what’s behind those counter though. Overall, I had so much fun at the tour =)..
    kudos to you.
    Thank you and God bless

  5. May 16, 2017 / 2:12 pm

    A world class move by the global giant. Such transparency and information build more trust and builds more loyalty. Well covered 🙂

  6. May 17, 2017 / 6:15 am

    Used to visit mcD during my uni years, well because there is fries and free wifi. Lol. but now the only thing that makes me go there is to buy their porridge (they only hv it in malaysia)

  7. May 18, 2017 / 11:32 pm

    Excellent and good to know! Thanks for sharing!

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